Ikea is relaunching its Family loyalty scheme, as it aims to reflect its shift toward a more personalised approach.
The retailer appointed direct marketing agency Lida in September 2010 to overhaul the scheme and accompanying loyalty card.
Markus Weichselbaumer, relationship marketing manager for Ikea, said the revamp comes as the retailer "looks to give members a programme that is more relevant to their needs".
Customers will now be sent a flat-pack-style direct mailing when they join the scheme and will receive tailored emails.
The Media AM Bulletin : Preview
The Media PM Bulletin : Preview
Breaking News from Media Week : Preview
You need to register to receive our bulletins. Registration is free and only takes a minute.
If you have already registered then sign in to your account now and selected 'My bulletins' within preferences.
© Haymarket Media Group Ltd.
